Senior Project Manager 

Location: Leatherhead

Job purpose:

Responsible for the planning and execution of large & complex events from conception through to completion.

Key responsibilities and accountabilities:

• Client Management

  • Support the Client team in the implementation of all Client Relationship Strategies
  • Support the Client team in the preparation of RFP & Proposals as required
  • Attend Client pitch/presentation as required
  • Attend Client meetings, calls and reviews on a regular basis or as required
  • Communicate changes to Client structure as and when relevant

• Project/Event Operational Delivery Management

  • Manage and oversee the update of the operational touch process on a regular basis or as and when required
  • Manage & oversee the update of the Project Management Tool to reflect project timelines
  • Manage and oversee the delivery of multiple sized projects of varying complexity within client timeframes and budget specified 
  • Accurate Data management
  • Set, communicate and drive timelines and priorities within each project
  • Communicate, maintain and develop client relationships
  • Manage and oversee supplier relationships
  • Adhere to client specific SLA’s and process requirements where necessary
  • Provide leadership, motivation, direction and support to your project team wherever appropriate
  • Travel to on-site inspections and project manage events onsite as and when required
  • Manage and oversee negotiations throughout the project life
  • Manage and implement regular communication and attend meetings within the project team to provide project status updates
  • Attend ‘kick off’ meetings ‘briefings’ and ‘de-brief’ meetings as and when required
  • Adhere to ‘on-site’ etiquette at all times ensuring a positive representation of touch

• Client Governance

  • Liaison with Governance Team to ensure all process documents are up to date and accurate
  • Ensure compliance with client and company SLA’s
  • Ensure compliance with all client and company privacy and security protocols
  • Ensure compliance with GDPR (General Data Protection Regulations) 2018 Regulations

• Budget reconciliation & finance management

  • Review and give final sign off to all client budgets ensuring:
    • Client SLA’s are taken into account
    • Profit maximization
    • Accurate charging of costs (supplier & expenses) to the budget
  • Review and ensure currency exchange is managed in line with financial updates and checked regularly
  • Ensure prompt reconciliation post-event (maximum 30 working days or client specific)
  • Manage and submit personal expenses and credit card reconciliations within timeframes specified

• People Management (as appropriate)

  • Working with the Operations Lead, monitor development plans for all team members taking into account:
    • Current Skills Analysis
    • Training Needs Analysis
    • Individual’s Needs & Desires
    • Development Planning Strategies
  • Develop, mentor and coach all direct reports ensuring periodic meetings to discuss progress and review development plans
  • Provide consistent leadership, motivation and direction to all team members
  • Ensure all Operations teams are consistently sharing best practice and delivering to touch standards at all times
  • Participate in the interviewing and selection of new team members once approved by Board Director
  • Provide solutions for resource requirements to Operations Lead for approval
  • Provide the Operations Lead with financial updates for all projects within your remit
  • Provisional approval for holidays and lieu days for all direct reports, seeking final approval via Operations Lead

• HubPlanner (as appropriate)

  • Input of timesheet activity on a weekly basis
  • Review utilization for all direct reports and support the Operations Lead
  • Review timesheets for line reports and support the Operations Lead

•The Big Intimacy

  • Ensure personal conduct is consistent with touch values and live those values every day:
    • Team Player
    • Adventurous
    • Creative
    • Trusted
    • Courageous
    • Loyal

• General

  • Work collaboratively with Board, Peers and all teams to ensure effective delivery of all client projects
  • Attend company training days as and when required
  • Attend company meetings as and when required

Above all, we want somebody who will enjoy what they do, be a true team player and never be afraid to go the extra mile to exceed client expectations by adding a little bit of touch magenta magic.


Please apply by sending your CV to Jackie Kanhai at with a cover letter outlining why you sparkle.